Remove Click-To-Call Hyperlink / Remove hyperlink of phone number and email address field in CRM 2013/ CRM 2015
By editing form customization you can remove
hyperlinks for phone fields and email fields.
Export
Contact/ Lead/ Account entity. In customization xml locate form definition,
locate field you want to remove hyperlink.
Export Contact/ Lead/ Account
entity. In customization xml locate form definition, locate field you want to
remove hyperlink.
Then Change classid of field with calssid of
any varchar/ text fie
ld on form. (in above sa_preferredphone is text field. I updated
emailaddress1 classid with classid of sa_preferredphone.)
Import and then publish will remove hyperlink
of email address1
Note:
This will remove hyperlink on forms as you are modifying form definition, it
will enforce CRM validations like email and phone number format.
If you
want to remove validations too then you will have to update format of that
attribute in customizations. Changing format from email/ phone to text will
remove all validations and hyperlinks on that field.